SHANGHAI/BEIJING (Reuters) – China’s largest ride-hailing firm Didi Chuxing has suspended its carpooling service after a passenger was killed, and is more likely to face tighter oversight that may squeeze driver numbers and prolong buyer ready occasions.

Brand of Didi Chuxing is seen at its headquarters constructing in Beijing, China August 28, 2018. REUTERS/Jason Lee

The incident, which follows the same grisly killing by a Didi driver in Could, triggered public and authorities backlash – and created a gap for rival companies to chip away at Didi’s dominance in China, trade analysts say.

“There may be actually room for others to serve the market, and such incidents expose an obvious weak spot in Didi’s enterprise mannequin: aggressive enlargement with out ample management of the integrity of the drivers on their platform,” mentioned Invoice Russo, head of Shanghai-based consultancy Automobility Ltd.

Didi founder Cheng Wei and President Jean Liu issued a prolonged and deeply apologetic letter late on Tuesday, saying “our vainness overtook our unique beliefs.” It was a humbling transfer for a Chinese language firm celebrated as a homegrown “unicorn” in state media.

The corporate controls 90 % of the Chinese language journey share market, in response to a Bain report in Could. Didi says it makes 10 billion journeys a yr.

Valued at $56 billion in a fundraising spherical final yr, Didi is making an attempt to broaden globally and is contemplating a large preliminary public providing as early as subsequent yr. It purchased rival Uber’s China enterprise in 2016.

However now it might must faucet the brakes. This week, regulators in main cities, together with Beijing, Chongqing, Dongguan, Guangzhou and Shanghai, ordered firm officers to droop drivers with out correct working licenses and cease new registrations for unqualified drivers, authorities statements and native media mentioned.

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Harder security measures and driver screenings are possible, analysts mentioned. Already, Didi says it rejects tens of 1000’s of unqualified driver functions on daily basis.

Didi had already confronted mounting public frustration over ready occasions and issues that it had not accomplished sufficient after the Could killing. Drivers complained that working for the corporate had turn into much less profitable.

In a press release despatched to Reuters on Wednesday, the corporate mentioned it will “do every part we will technologically and institutionally to stop crime,” including that it makes use of know-how to enhance effectivity.

It added that primarily based on an eight-hour day, its drivers made 6,000 to 7,000 yuan ($873-$1,018) per thirty days, roughly 3 times the two,120 yuan minimal wage in Beijing.

In 2016, the official Beijing Youth Each day newspaper reported that drivers earned greater than 10,000 yuan per thirty days on the top of the subsidy struggle between Didi and Uber, which made them well-liked employers on the time.

There are greater than 80 companies with licenses to function in what the Bain report mentioned is a $30 billion Chinese language ride-hailing sector, which incorporates Tencent-backed (0700.HK) Meituan Dianping, CAR Inc and Geely Holding Group’s CaoCao Automobile.

Meituan and 5 different firms both declined to remark or didn’t reply. CaoCao Automobile mentioned in a press release it solely employed full-time drivers and used no privately owned automobiles.

Indicators have been already rising final yr that hailing a journey with Didi was getting tougher. In June 2017, common driver response charges fell 13 to 40 % in some densely populated areas throughout China’s largest cities in contrast with a yr earlier, in response to information Didi despatched to Reuters in January.

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Didi declined to offer up to date numbers, or information on wait occasions. Nonetheless, home media stories this yr embrace complaints over lengthy wait occasions.

Li Qiangzhi of the state-backed China Academy of Data and Communications Expertise advised the China Information Service this month that between March and July the variety of journey calls accepted by all Beijing ride-hailing service drivers fell 22 %, whereas the time to answer a name was 3.four occasions longer on common.


Didi’s recognition in China has amplified the outcry and passenger frustrations.

In China, the variety of rides per day on Didi’s platform rose to 20 million from 14 million after its cope with Uber in 2016.

That yr, the federal government imposed stricter rules, similar to a rule in some locations requiring drivers to have a allow to work and reside within the metropolis the place they drive, which excludes the massive pool of migrant staff.

Didi mentioned Wednesday it helps 30 million drivers, and rides have surged to over 30 million a day.

The sudden regulatory scrutiny within the 5 days for the reason that killing might sign a shift for Didi and the trade.

“Chinese language know-how firms have a tradition of transferring quick and breaking issues, and whereas Didi obtained a free go from the regulator for the primary incident … it’s unlikely to get off scot-free the second time,” Richard Windsor, a know-how analyst, wrote on his Radio Free Cellular weblog.

Transport officers in Dongguan, in southern China, advised Didi that it had much more drivers working within the metropolis than the whole variety of ride-hailing drivers registered there, The Paper, a web based information website, reported.

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“There are nonetheless a lot of drivers and autos that shouldn’t have the regulatory qualification to function,” it cited Dongguan transport officers as saying.


Didi can be contending with dissatisfaction amongst drivers, with not less than eight strikes in several cities throughout China previously yr, native media have reported.

A number of the strikes protested how a lot Didi collects from drivers, whereas others have been over fines drivers needed to pay after regulatory adjustments, the stories mentioned.

Like passengers, drivers produce other firms to select from.

4 Didi drivers in Beijing advised Reuters the corporate had in latest months persuaded them to acquire a certificates to register their automobiles as autos used for ride-hailing, an unpopular step.

“If we register our automobile, the automobile is pressured to be scrapped after eight years. Nobody really desires to get a certificates,” mentioned one, surnamed Zhang.

These 4, in addition to three different present or former Didi drivers, mentioned they have been pissed off with Didi’s cancellation of subsidies after the cope with Uber.

Even adjustments similar to stricter gown requirements for drivers in its premier service made life tougher, they mentioned.

“Final week, some folks complained that my automobile is smelly. Didi then lowered my fee and lower 600 yuan ($87) out of my earnings. Which means I did one week for nothing,” mentioned one Beijing driver, surnamed Yang.

Further Reporting by Yilei Solar in BEIJING and Beijing and Shanghai Newsrooms; Modifying by Tony Munroe and Gerry Doyle

Our Requirements:The Thomson Reuters Belief Rules.



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